Frequently Asked Questions (FAQ)
1. HOW DO I BOOK A GOLF EXPERIENCE?
Booking with us is effortless.
Simply contact our concierge team via WhatsApp or direct message, share your preferred date, golf course (if any), and your preferred golf companion.
Our team will coordinate every detail and confirm your booking promptly.
2. CAN I CHOOSE MY PREFERRED GOLF COMPANION?
Absolutely.
You are welcome to select your preferred golf companion from our curated profiles.
If you prefer, our concierge team can recommend the most suitable companion based on your preferences and golfing style.
3. WHAT IS INCLUDED IN THE SERVICE?
Our service includes golf coordination, booking assistance, and on-course golf companion services throughout your round.
Please note:
• Green fee, caddie fee, and cart fee are paid directly at the golf course.
• Caddie tips are not included.
• Meals and beverages are not included unless specifically stated.
4. CAN I BOOK MORE THAN ONE GOLF COMPANION?
Yes.
You may book multiple golf companions, subject to availability.
Each companion is charged separately.
5. ARE THERE ANY GUIDELINES DURING THE ROUND?
Yes.
Guests are expected to treat all golf companions, caddies, and golf course staff with professionalism and respect.
Our services are strictly limited to golf-related activities.
6. IS NIGHT GOLF AVAILABLE?
Yes.
Selected golf courses in Bangkok offer premium night golf experiences.
Availability depends on the golf course schedule and booking date.
7. HOW FAR ARE THE GOLF COURSES FROM THE AIRPORT?
Many of our recommended golf courses are located approximately 10–40 minutes from Suvarnabhumi Airport.
Travel time depends on traffic and course location.
8. CAN I RESCHEDULE OR MODIFY MY BOOKING?
Yes.
Rescheduling requests must be submitted at least 72 hours before the scheduled tee time and are subject to availability.
9. WHAT IS YOUR CANCELLATION POLICY?
• Cancellations made at least 72 hours before the scheduled tee time may be eligible for a partial refund.
• Cancellations made less than 72 hours before the scheduled tee time are non-refundable.
• Once the golf round has started, no refunds will be issued.
10. IS A DEPOSIT REQUIRED TO CONFIRM MY BOOKING?
Yes.
A deposit is required to secure your reservation.
Your booking will be confirmed once payment has been successfully received.
11. WHEN SHOULD I PAY THE REMAINING BALANCE?
The remaining balance must be completed before the scheduled golf session.
For last-minute bookings, full payment may be required immediately to confirm availability.
12. WHEN SHOULD I PAY THE REMAINING BALANCE?
The remaining balance must be completed at least 7 days before your scheduled golf session.
For bookings made within 7 days of the scheduled date, full payment is required immediately to confirm availability.
13. WHAT HAPPENS IF PAYMENT IS DELAYED?
If the remaining balance is not completed within the required timeframe:
• Your booking may be released or cancelled.
• Any deposit paid may become non-refundable.
Late payments are subject to availability and may result in booking cancellation.
14. CAN I RESCHEDULE MY GOLF ROUND?
Yes.
You may reschedule your booking once at no additional charge by notifying us at least 72 hours in advance.
All rescheduling requests are subject to availability of:
• Golf companion
• Golf course
• Transportation services (if applicable)
15. WHAT IF I DON’T SHOW UP ON THE DAY OF BOOKING (NO-SHOW)?
In the event of a no-show, the booking will be considered fulfilled and no refund will be issued.
Rescheduling is not guaranteed and remains subject to availability.
16. DO I NEED TO PAY THE GOLF COMPANION’S COURSE FEES?
Yes.
Golf course fees for both the guest and the golf companion, including:
• Green Fee
• Caddie Fee
• Cart Fee
are paid directly to the golf course unless otherwise stated in a specific package.
These fees are not included in the companion booking fee.
17. WHAT HAPPENS IF THE WEATHER IS BAD?
If the golf course remains open and playable, the booking will proceed as scheduled and no refund will be issued.
If the golf course is officially closed by the club due to weather conditions, you may reschedule your booking at no additional charge, subject to availability.
18. CAN I REQUEST A REFUND IN SPECIAL CIRCUMSTANCES (E.G. MEDICAL REASONS)?
Refund requests may be reviewed on a case-by-case basis.
Supporting documentation may be required.
Any approved refund will be processed in accordance with our Terms & Conditions.
19. DO YOU OFFER CADDIE BOOKING ASSISTANCE?
Yes.
We can assist with caddie arrangements at selected golf courses.
Please note:
• Some golf courses do not allow advance caddie reservations and assign caddies on arrival.
• Where advance booking is available, we may provide available caddie profiles for your selection.
Typical caddie tip guidelines in Thailand:
• Standard Caddie: 500–1,000 THB
• Premium / Special Caddie: 1,000–2,000 THB
The final amount depends on the golf course and your preference.
20. RESCHEDULING & CANCELLATION POLICY
Rescheduling (Free of Charge)
You may reschedule your booking at no additional charge by notifying us at least 72 hours before your scheduled tee time.
Rescheduling is subject to availability of:
- Golf companion
- Golf course
- Transportation services (if applicable)
Cancellation (Partial Refund)
If you cancel at least 72 hours before your scheduled booking:
Golf Companion Booking
- Booking Fee: 6,500 THB
- Cancellation Fee: 2,500 THB
- Refund Amount: 4,000 THB
Special Caddie Booking
- Booking Fee: 1,000–2,000 THB
- Cancellation Fee: 500–1,000 THB
- Refund Amount: 500–1,000 THB
Important Notes
- Cancellations made less than 72 hours before the scheduled tee time are non-refundable.
- Rescheduling and refunds remain subject to availability and review.
- We strongly recommend confirming your schedule in advance to ensure a smooth experience.
21. IS MY BOOKING AND PERSONAL INFORMATION KEPT PRIVATE?
Absolutely.
We respect your privacy and ensure that all booking details and personal information are handled with the highest level of confidentiality.
Your experience with us is strictly private, secure, and discreet at all times.
22. CAN I MAKE A LAST-MINUTE BOOKING?
Yes.
Last-minute bookings may be available, subject to the availability of golf companions and golf courses.
For urgent requests, we recommend contacting us directly via WhatsApp for faster assistance.
23. DO YOU PROVIDE TRANSPORTATION TO THE GOLF COURSE?
Yes.
Private transportation can be arranged upon request.
We offer professional driver services for a smooth and comfortable journey to and from the golf course.
Please note that transportation is not included in the standard package and may incur additional charges.
24. WHAT PACKAGES DO YOU OFFER?
We offer a curated selection of golf experiences designed to suit different preferences and travel styles.
Our services focus on golf companion bookings and golf day coordination, with optional add-ons such as transportation and personalized arrangements.
For more details, please visit our Packages section or contact our team for a tailored experience.
25. IS THERE A DRESS CODE FOR GOLFING?
Yes.
Proper golf attire is required at all golf courses.
We recommend:
• Collared golf shirt
• Golf trousers, shorts, or skirt
• Appropriate golf shoes
Our team is happy to provide guidance based on the dress code of your selected golf course.
26. DO THE GOLF COMPANIONS SPEAK ENGLISH?
Yes.
Most of our golf companions are able to communicate in English.
We provide individual profiles with language details to help you select the most suitable companion for your experience.
27. IS IT SAFE AND SECURE TO USE YOUR SERVICE?
Absolutely.
We maintain strict standards in selecting our team and service partners to ensure every experience is professional, reliable, and well-managed.
All bookings are handled through a structured process, and your personal information is kept strictly confidential.
Your safety, privacy, and overall experience are always our highest priorities.
28. CAN I CHANGE MY COMPANION IF I AM NOT SATISFIED?
We carefully match each guest with the most suitable companion based on their preferences.
If you have any concerns upon meeting, please inform our team immediately. We will do our best to assist and provide a suitable solution, subject to availability.
Our goal is to ensure a smooth and enjoyable experience for every guest.
29. CAN I REQUEST A FULL REFUND IF I AM NOT SATISFIED AFTER THE GOLF ROUND HAS STARTED?
Once the golf round has commenced, full refunds are not available as the service has already begun.
However, if you experience any concerns, our team will review the situation and may offer partial compensation where appropriate.
Please note that a portion of the fee will be retained to cover the confirmed booking and service commitment.
30. CADDIE TIPS & ON-COURSE ETIQUETTE
For a smooth and enjoyable golf experience in Thailand, please note the following customary practices:
Standard Caddie (Assigned by Queue)
Recommended tip: 500–1,000 THB per caddie
Premium / Pre-Selected Caddie
Recommended tip: 1,000–2,000 THB per caddie
Please Note
It is a common and appreciated custom in Thailand for guests to offer refreshments (such as drinks or light snacks) to both the caddie and your golf companion during the round.
This is part of the local golfing culture and helps create a relaxed and enjoyable atmosphere.
All tips and on-course expenses are paid directly at the golf course.
31. SERVICE SCOPE & RESPONSIBILITY
Our services are strictly limited to golf coordination and on-course companionship only.
We do not provide or manage any services beyond the golf round.
Any arrangements or interactions outside of the golf session are private and independent between the guest and the companion.
32. PERSONAL BELONGINGS & LIABILITY
Guests are responsible for their own personal belongings at all times.
We shall not be held liable for any loss, damage, or misplacement of personal items during or after the golf session.
33. COMPANION REPRESENTATION DISCLAIMER
All companion profiles and photographs are provided for reference purposes only.
While we strive to present accurate and up-to-date information, individual appearance, personality, communication style, and overall experience may vary.
No guarantees are made regarding personal compatibility or specific expectations beyond the information provided in the profile.
34. INDEPENDENT SERVICE PROVIDERS
All golf companions and caddies are independent service providers.
We act solely as a booking and coordination platform and are not responsible for any personal conduct, behavior, opinions, or actions outside the scope of the golf session and our coordination services.
35. CONDUCT & MUTUAL RESPECT POLICY
We are committed to providing a safe, respectful, and professional environment for all parties.
- Guests are expected to behave respectfully at all times.
- Any inappropriate, offensive, abusive, or disruptive behavior may result in immediate termination of the service without refund.
- Companions reserve the right to discontinue the service if they feel unsafe, uncomfortable, or disrespected.
36. CAN YOU BOOK GOLF COURSES FOR ME?
Yes. We can assist with golf course and tee time reservations upon request.
Availability is subject to each golf course’s policies and tee time availability. Advance notice is recommended to ensure the best selection of courses and tee times.
37. FORCE MAJEURE
We shall not be liable for delays, cancellations, or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Government restrictions
- Public emergencies
- Transportation disruptions
- Golf course closures
In such cases, rescheduling options may be offered where reasonably possible.
38. PHOTO & MARKETING CONSENT
We respect the privacy of all guests.
No photos, videos, or personal information will be published by our company without prior consent.
Guests are also expected to obtain permission before publishing identifiable images of companions or staff.
39. LIMITATION OF LIABILITY
Our maximum liability, if any, shall be limited to the amount paid directly to our company for the booking service.
Under no circumstances shall we be liable for indirect, incidental, consequential, or personal damages arising from participation in any golf activity.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to our Terms & Conditions, Refund Policy, and Service Guidelines.
SERVICE CLARIFICATION
All services provided by Where Golf Meets are strictly limited to golf coordination, booking assistance, golf companion arrangements, and on-course companionship during the scheduled golf round (18 holes only).
We do not provide, promote, arrange, or manage any dating, escort, personal, or adult-related services.
Any arrangements, communications, or interactions outside the golf session are private and independent between the guest and the companion and are not managed, endorsed, or supervised by our company.
LIMITATION OF LIABILITY
Participation in golf activities involves inherent risks.
Our maximum liability, if any, shall be limited to the amount paid directly to our company for the booking service.
We shall not be liable for any indirect, incidental, consequential, personal, or third-party damages arising from participation in golf activities, transportation arrangements, or interactions with independent service providers.
PAYMENT & FEES
All golf-related expenses, including but not limited to:
- Green Fee
- Caddie Fee
- Golf Cart Fee
- Caddie Tips
- Food & Beverages
- Personal Expenses
are paid directly at the golf course unless otherwise stated in a specific package.
Our service fee covers booking coordination, golf companion arrangements, and concierge support only.
FORCE MAJEURE
We shall not be held responsible for delays, interruptions, cancellations, or inability to provide services due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government regulations or restrictions
- Public emergencies
- Transportation disruptions
- Golf course closures
Where reasonably possible, alternative arrangements or rescheduling options may be offered.
PRIVACY & CONFIDENTIALITY
We respect the privacy of all guests and companions.
All booking details and personal information are handled with strict confidentiality and used solely for the purpose of providing our services.
We do not sell, distribute, or disclose personal information to third parties except where required by law.
PHOTO & MEDIA POLICY
We respect the privacy of all guests and companions.
No photographs, videos, personal information, or booking details will be published, shared, or used for marketing purposes without prior consent.
Guests are also expected to obtain permission before publishing identifiable images or videos of companions, caddies, or staff members.
COMPANY INFORMATION
Operated by:
BIRDIesta Co., Ltd. (Thailand)
Professional Golf Concierge & Golf Companion Coordination Service for International Golfers Visiting Thailand.
CONTACT US
For booking assistance, golf course reservations, companion arrangements, or general inquiries, please contact our concierge team via WhatsApp.
Our team is available daily (Thailand Time – GMT+7).
BOOKING AGREEMENT
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to our:
- Terms & Conditions
- Refund Policy
- Privacy Policy
- Service Scope
- Booking Guidelines
and agree to comply with all policies and procedures outlined by Where Golf Meets.
Where Golf Meets
Premium Golf Concierge & Companion Coordination in Thailand
Operated by BIRDIesta Co., Ltd. ![]()