Frequently Asked Questions (FAQ)

1. How do I book a golf experience with a host?

Booking with us is effortless.

Simply contact our concierge team via WhatsApp or direct message, share your preferred date, golf course (if any), and your selected host.

Our team will handle every detail for you and confirm your booking promptly — ensuring a smooth, private, and premium experience from start to finish.

2. Can I choose my preferred host?

Absolutely.

You are welcome to select your preferred host from our curated profiles.

If you prefer, our concierge team will personally recommend the most suitable host based on your style, preferences, and desired experience — ensuring the perfect match for your day.

3. What is included in the service?

Our service includes a professional golf host and dedicated on-course companionship throughout your round.

Please note:
• Golf course fees (green fee, caddie, and cart) are paid directly at the course
• Caddie tips are not included (minimum 500 THB is customary)
• Meals and beverages are not included

This allows you full flexibility to enjoy your day exactly the way you prefer.

4. CAN I EXTEND MY GOLF EXPERIENCE OR REQUEST ADDITIONAL TIME?

Yes, subject to availability.

Our service covers on-course golf hosting for 18 holes.

If you wish to spend additional time after the round, any arrangements are made independently between the guest and the host, and are not part of our company services.

Please note:
Any additional time or activities are outside the scope of our service and may involve separate arrangements and costs.

5. CAN I BOOK MORE THAN ONE GOLF HOST?

Yes, absolutely.

You may book multiple golf hosts to join your round, depending on your preference and availability.

Each host is charged separately, and our team will assist in coordinating the best match for your group.

6. ARE THERE ANY GUIDELINES WHEN PLAYING WITH GOLF HOSTS?

Yes. For a comfortable and enjoyable experience, we kindly ask all guests to treat our golf hosts with professionalism, respect, and courtesy at all times.

Our service is strictly focused on golf coordination and on-course hosting.

Any activities beyond the golf round are not managed or provided by our company.

7. Is night golf available?

Yes, selected premium golf courses in Bangkok offer night golf experiences.

Our team will recommend the best options based on your schedule and preferred location — ensuring a unique and enjoyable round, even after sunset.

8. How far are the golf courses from the airport?

Most of our partner golf courses are conveniently located within 10–40 minutes from Suvarnabhumi Airport.

We carefully select locations that combine accessibility, quality, and overall experience — making your golf day seamless from arrival to tee-off.

9. CAN I RESCHEDULE OR MODIFY MY BOOKING?

Yes. You may request to reschedule your booking by contacting our team at least 48 hours in advance.

We will do our best to accommodate your request based on availability.

10. WHAT IS YOUR CANCELLATION POLICY?

Cancellations must be made at least 48 hours prior to your scheduled booking.
Please note that:

  • Deposits are non-refundable
  • Late cancellations may be subject to charges depending on the timing
11. IS A DEPOSIT REQUIRED TO CONFIRM MY BOOKING?

Yes. A 30% deposit is required to secure your booking.

Your reservation will be confirmed once the deposit has been successfully received.

12. WHEN SHOULD I PAY THE REMAINING BALANCE?

The remaining 70% balance must be completed at least 7 days before your scheduled golf session.

For bookings made within 7 days, full payment is required immediately to confirm availability.

13. WHAT HAPPENS IF PAYMENT IS DELAYED?

If the remaining balance is not completed within the required timeframe:

  • Your booking may be released or cancelled
  • The deposit will be non-refundable

Late payments are subject to availability and may incur an additional service fee

14. CAN I RESCHEDULE MY GOLF ROUND?

Yes. You may reschedule your booking once at no additional charge by notifying us at least 72 hours in advance.
All rescheduling requests are subject to availability and confirmation.

15. WHAT IF I DON’T SHOW UP ON THE DAY OF BOOKING (NO-SHOW)?

In the event of a no-show, the booking will be considered fulfilled and no refund will be issued.

Rescheduling may not be guaranteed and will depend on availability.

16. DO I NEED TO PAY THE GOLF HOST’S COURSE FEES?

Yes. Golf course fees for both the guest and the golf host (including green fee, caddie fee, and cart) are paid directly at the golf course.

These fees are not included unless clearly stated in a specific package.

17. WHAT HAPPENS IF THE WEATHER IS BAD?

If the golf course remains open and playable, the booking will proceed as scheduled and no refund will be issued.

If the golf course is officially closed by the club, you may reschedule your booking at no additional charge.

18. CAN I REQUEST A REFUND IN SPECIAL CIRCUMSTANCES (E.G. MEDICAL REASONS)?

Refund requests may be reviewed on a case-by-case basis at our discretion.
Valid supporting documentation may be required.

Please note that approved refunds, if any, will be processed according to our terms and conditions.

19. Do you offer caddie booking assistance?

Yes, we can assist with caddie booking for your convenience.

Please note that caddie reservations are only available at selected golf courses. Some courses do not allow advance caddie booking and will assign caddies on-site.

For courses that allow pre-booking, we will provide available caddie profiles/photos for your selection. You may then confirm your preferred choice with our team.

Caddie tip guidelines in Thailand are typically:
• Standard caddie: 1,000 THB
• Premium / special caddie (at selected courses): up to 2,000 THB

The exact rate depends on the golf course. Once your course is confirmed, we will inform you of the applicable details and assist you through the process.

For further assistance, feel free to contact us via WhatsApp at any time.

20.Rescheduling & Cancellation Policy

Rescheduling (Free of Charge)
You may reschedule your golf round free of charge by notifying us at least 72 hours prior to your original tee time.

Rescheduling is subject to availability of:
• Lady Companion
• Golf course
• Other related services

Cancellation (Partial Refund)
If you are unable to attend your scheduled golf session, we fully understand and will process a partial refund.

However, a portion of the payment will be retained to cover service preparation and compensation for the reserved lady companion and any pre-arranged caddie who has set aside time for your booking.

Lady Companion Booking
• Booking Price: 6,500 THB
• Cancellation Fee (Compensation): 2,500 THB
• Refundable Amount: 4,000 THB

Special Caddie Booking
• Booking Price: 1,000–2,000 THB
• Cancellation Fee (Compensation): 500–1,000 THB
• Refundable Amount: 500–1,000 THB

Important Notes:
• Cancellations must be made at least 72 hours in advance or supported by a reasonable and valid circumstance in order to be considered.
• Cancellations made less than 72 hours prior to the scheduled tee time are non-refundable.
• We strongly recommend confirming your schedule in advance to ensure a smooth and enjoyable experience.

21.IS MY BOOKING AND PERSONAL INFORMATION KEPT PRIVATE?

Absolutely.

We respect your privacy and ensure that all booking details and personal information are handled with the highest level of confidentiality.

Your experience with us is strictly private, secure, and discreet at all times.

22. CAN I MAKE A LAST-MINUTE BOOKING?

Yes, last-minute bookings may be available, subject to availability of golf hosts and golf courses.

For urgent requests, we recommend contacting us directly via WhatsApp for faster assistance.

23. DO YOU PROVIDE TRANSPORTATION TO THE GOLF COURSE?

Yes, private transportation can be arranged upon request.

We offer professional driver services for a smooth and comfortable journey to and from the golf course.

Please note: Transportation is not included in the standard package and may incur additional charges.

24.WHAT PACKAGES DO YOU OFFER?

We offer a curated selection of golf experiences designed to suit different preferences and travel styles.

Our services focus on professional golf host booking and golf day coordination, with optional add-ons such as transportation and personalized arrangements.

For more details, please visit our “Packages” section or contact our team for a tailored experience.

25. IS THERE A DRESS CODE FOR GOLFING?

Yes, proper golf attire is required at all courses.

We recommend a collared golf shirt, golf trousers or skirt, and appropriate golf shoes.

Our team is happy to provide guidance based on the dress code of your selected golf course.

26. DO THE GOLF HOSTS SPEAK ENGLISH?

Yes, most of our golf hosts are able to communicate in English.

We provide individual profiles with language details to help you select the most suitable host for your experience.

27. IS IT SAFE AND SECURE TO USE YOUR SERVICE?

Absolutely. We maintain strict standards in selecting our team and service partners to ensure every experience is professional, reliable, and well-managed.

All bookings are handled through a structured process, and your personal information is kept strictly confidential.

Your safety, privacy, and overall experience are always our highest priorities.

28.CAN I CHANGE MY COMPANION IF I AM NOT SATISFIED?

We carefully match each guest with the most suitable companion based on your preferences.

If you have any concerns upon meeting, please inform our team immediately. We will do our best to assist and provide a suitable solution, subject to availability.

Our goal is to ensure a smooth and enjoyable experience for every guest.

29. CAN I REQUEST A FULL REFUND IF I AM NOT SATISFIED AFTER THE GOLF ROUND HAS STARTED?

Once the golf round has commenced, full refunds are not available as the service has already begun.

However, if you experience any concerns, our team will review the situation and may offer partial compensation where appropriate.

Please note that a portion of the fee will be retained to cover the confirmed booking and service commitment.

30. Caddie Tips & On-Course Etiquette

For a smooth and enjoyable golf experience in Thailand, please note the following customary practices:

Standard Caddie (assigned by queue):
Recommended tip is approximately 500 – 1,000 THB per caddie

Premium / Pre-selected Caddie:
Recommended tip is approximately 1,000 – 2,000 THB per caddie

Please note:
It is a common and appreciated custom in Thailand for guests to offer refreshments (such as drinks or light snacks) to both the caddie and your golf companion during the round. This is part of the local golfing culture and helps create a relaxed and enjoyable atmosphere.

All tips and on-course expenses are paid directly at the golf course.

31. Service Scope & Responsibility

Our services are strictly limited to golf coordination and on-course hosting only.
We do not provide or manage any services beyond the golf round.

Any arrangements or interactions outside of the golf session are private and independent between the guest and the companion.

32. Personal Belongings & Liability

Guests are responsible for their own personal belongings at all times.
We shall not be held liable for any loss, damage, or misplacement of personal items during or after the golf session.

33. Companion Representation Disclaimer

All profiles and photos are provided for reference purposes only.
While we aim to present accurate and up-to-date information, individual appearance, personality, and communication style may vary.

No guarantees are made regarding personal compatibility.

34. Independent Service Providers

All golf hosts and caddies are independent individuals.
We act solely as a coordination and booking platform and are not responsible for personal conduct, behavior, or individual actions beyond our service scope.

35. Conduct & Mutual Respect Policy

We are committed to providing a safe, respectful, and professional environment for all parties.

• Guests are expected to behave respectfully at all times
• Any inappropriate behavior may result in immediate termination of service without refund
• Companions also reserve the right to discontinue the service if they feel uncomfortable

36. Can you book golf courses for me?

Yes, we can assist with tee time reservations upon request. Availability depends on each golf course, and advance notice is recommended.

By proceeding with a booking, you agree to our terms and service conditions.

SERVICE CLARIFICATION

All services provided are strictly limited to golf coordination, booking assistance, and on-course hosting (18 holes only).

We do not provide any form of personal, dating, or adult services.

Any arrangements outside of the golf session are independent and not managed by our company.

PAYMENT & FEES

All golf-related fees (green fee, caddie fee, cart fee, and tips) are paid directly at the golf course.

Our service fee covers golf host coordination and on-course support only.

BOOKING AGREEMENT

By proceeding with a booking, you acknowledge and agree to our Terms & Conditions, Refund Policy, and Service Scope.

COMPANY INFORMATION

Operating under BIRDIesta Co., Ltd. (Thailand)

Professional golf coordination and concierge service for international clients

CONTACT / CTA

For booking assistance or inquiries, please contact our concierge team via WhatsApp.

Available daily (Thailand Time – GMT+7)